Last updated: August 17, 2026
This Refund Policy applies to reward redemptions made through the Vortexa Play app operated by Vortexa Studios, Delhi, India.
1. Virtual Coins
Coins earned through gameplay are virtual and generally non-refundable. Once coins are spent on a redemption, they cannot be reversed except as described below.
2. Coupon & Digital Rewards
- Digital coupons (e.g., Amazon, Flipkart, Zomato) are delivered electronically after redemption.
- Refunds or coin reversals are not available once a valid coupon code has been issued and delivered.
- If a coupon fails to work due to a technical error on our side, contact us within 7 days and we will investigate and reissue or restore coins where appropriate.
3. Physical Rewards
- Physical items (gadgets, accessories, etc.) may be eligible for a refund or replacement if damaged, defective, or incorrect upon delivery.
- Report issues within 7 days of delivery with photos and your order ID.
- Items must be unused and in original packaging for return consideration.
- Refunds for physical goods, when approved, may be issued as coin credit or reversal depending on the case.
4. Non-Refundable Situations
- Redemptions made using fraudulent or exploited gameplay.
- Rewards redeemed after account suspension for policy violations.
- Change of mind after successful delivery of digital coupons.
- Delays caused by incorrect address or contact details provided by the user.
5. How to Request a Refund
Email us at support@vortexastudios.com with:
- Your registered email or phone number
- Order or redemption ID (if available)
- Description of the issue
- Supporting screenshots or photos
We aim to respond within 3–5 business days and resolve eligible cases within 14 business days.